FAQs

Order

1. How to place an order?

• Visit our online store Espanglish Shop at www.espanglish.shop
• Select all the products desired from our variety of products.
• Add all the products to the cart.
• Go to the cart and checkout.
• Sign up to create an account or login to your account.
• Add the all info required to process and ship the order.
• Add the payment method of your preference to place the order.
• Verify your emails for the receipt, updates and tracking number.

Our Policy

1. What are the exchanges, returns, changes and cancellations policy?

• The satisfaction and shopping experience of our customers is important to us, so we want everyone to receive the same quality of service and products. For this reason, all orders (personalized or not) are final, we do not make exchanges, returns, changes or cancellations.

2. What to do if there is an error in the order?

• If there is an error in the order by the customer, we do not make changes or returns. All orders are final.
• If there is an error in the order from us, the customer will have a maximum of 7 days after receiving the order to communicate with us via email to espanglish.shop@gmail.com and notify it. In this case, the customer must follow the Claim Process for Erroneous Orders. Once the error is confirmed and the wrong product is received, the new product will be sent.

3. What to do if there is a defective product in the order?

• If there is a defective product in the order, the customer will have a maximum of 7 days after receiving the purchase order to communicate with us via email to espanglish.shop@gmail.com and notify it. In this case, the customer must follow the Claim Process for Defective Product. Once the defect is confirmed and the defective product is received, the new product will be sent.

Payment

1. What are the payment methods available?

• We accept ATH Movil Business, PayPal, and Shopify Payments (Visa, Mastercard, American Express, Discover, JCB and Diners Club) and more (Apple Pay, Google Pay and Shop Pay).
• We only accept payments with USD. If your credit card or bank account is in a different currency, please check directly with your credit card or bank account to know the conversion fee.

2. Is it safe to buy and pay online at Espanglish Shop?

• Yes. We work with Shopify, one of the safest ecommerce platforms. And our checkout process uses ATH Movil Business, PayPal and Shopify Payments, three of the most trusted online payments solutions.

Shipping

1. What are the shipping options?

• Domestic: We ship to Puerto Rico and United States. 
• International: NEW! Now we make international shipments.
• Bulk orders: If you are interested in large quantities of our variety of products, please contact us directly at espanglish.shop@gmail.com
• Important: Products could be shipped in different packages with different tracking numbers.

• Important: If the package is returned by the postal service due to a problem with the customer's shipping address, the customer will pay for the new shipping delivery. The free shipping is only valid for the first shipping delivery attempt and on orders over $19.99.

• Important: Orders are shipped without insurance, if you want to pay for the insurance you must contact us before placing the order.

•  We are not responsible in any way, for lost packages once they are in the possession of USPS.

2. How much is the shipping cost?

• The shipping cost is free for all Puerto Rico and United States orders over $19.99 only. If you are outside Puerto Rico and/or United Stated, the shipping rate will be calculated on the checkout based on weight. 

3. How long does it take to process my order?

• The average time to process, pack and deliver the order to the postal service is approximately 6 to 10 working days of Espanglish Shop. Although due to the quantity of items and sales volume, it can take more time. Espanglish weekdays are Monday through Friday from 9:00 AM to 4:00 PM. Please note that we don’t ship on weekends and holidays.

4. How long does it take to ship my order?

• Please allow approximately 3 to 5 business days for delivery in Puerto Rico and United States, this after the order is processed and delivered to the postal service. Delivery time may be affected by the delivery address, quantity of products and sale season. 

• If you choose the Expedited Shipping option at checkout and paid for it, please allow approximately 1 USPS business day in Puerto Rico and 3 USPS business days in United States. This after the order is processed and delivered to the postal  service.

5. Where is the tracking number?

• Please check your email (Please check your spam folder just in case), for the tracking number email. If you cannot find anything, please contact us directly at espanglish.shop@gmail.com
• Go to the postal service web page and enter the tracking number at the tracking number search bar.
• Verify for updates of the status of your order, location and estimated delivery time.
• Delivery time may be affected by the delivery address, quantity of products and sale season.

Product Info

1. Product Info

• For product info, please refer directly to the product detail page to check the info of the product you are interested in.

2. Product Material

• The material varies from product to product. Please refer directly to the product detail page to check the material of the product you are interested in.

3. Product Size

• The size varies from product to product. Please refer directly to the product detail page to check the size of the product you are interested in.

4. Color

• The color in the images may vary from one electronic device screen to another. If you do not perceive the exact color of the images, you can contact us directly at espanglish.shop@gmail.com.

5. Size and Position

• Most of our products are handmade, so they are unique products and there may be variations in size and position between an item and another of the same product. If you do not perceive the exact size and position on the images, you can contact us directly at espanglish.shop@gmail.com

6. Pattern in Fabric Products

• The pattern on the fabric includes countries, continents, oceans, latitudes, longitudes and text. All fabric is used. So, the pattern on the fabric of the product can have only one of these or all of the above. If you have any concerns about this, please contact us directly at espanglish.shop@gmail.com

7. Do the maps come framed?

• No. The maps come rolled in a tube or a small box for the compact size.

8. Tools in Map Products

• Map tools (for hang, scratch, write and/or paint the map) are NOT included.

Product Care

1. Product care recommendations for fabric products?

• The way the fabric products are washed, dried, used, hanged or displayed can change the material of the product through time. As a recommendation:
• Remove the filling (if applies)
• Remove the stainless keychain (if applies)
• Wash at or below 86°F
• Iron at low temperature
• Do not bleach
• Do not dry clean

2. Product care recommendations for maps?

• The way the map is used, stored, hanged or displayed can change the material of the product through time. As a recommendation:
• Use, store, hang or display the map on a cool and dry condition and, out of the direct sunlight.

3. How to scratch the map according to the map material?

• Put the map on a hard and flat surface.
• For gloss finish material, use a coin, fingernail or blunt metal object.
• For matter finish material, use an eraser or fingernail.
• For acetate finish material, use an eraser or fingernail.

 

 

 

This is just a summary of the Frequently Asked Questions and their answers.
For more details about each question, please see Our Policy at www.espanglish.shop
Please, for any doubt or question before, during or after your order, please contact us at:
espanglish.shop@gmail.com